ITALY EXCHANGES
Exchanges within 14 days
You can request an exchange (change of item, color, size, or model, if available) within 14 days of receiving your order.
To be eligible for an exchange, the item must:
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be in the same condition as received
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not have been worn or used
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have all original tags intact
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be in its original packaging
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be accompanied by a receipt or proof of purchase
To request an exchange, please contact us before shipping:
info@sognigioielli.com
WhatsApp +39 0823 18 00 000
If you use our pickup service:
the cost is €6.00
If you ship independently:
the shipping cost is at your expense
Exchanges should be shipped to the following address:
SOGNI®
SP22 KM 1.750 – Oromare Centro Orafo, Modulo E 325-326
81025 Marcianise (CE), Italy
Special Price Category Jewelry
Items belonging to the Special Price category are:
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end-of-line products
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last available pieces
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discontinued items
For this reason, exchanges (especially ring size changes) are not guaranteed.
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If the requested size or model is available → we will proceed with the exchange.
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If it is not available → the exchange cannot be made.
It is always possible to request a return for a refund, according to the procedure indicated on the “Returns and Refunds” page.
